Store Policies


Pricing and Payment

Prices given of product excludes delivery to our listed suburbs.  Delivery will be added at checkout unless a promotion of free delivery is available.  The prices of our items may change without notice, any new prices will be displayed on our website.  All prices are listed in Australian dollars.  We accept payments via Visa, Mastercard and PayPal.


Payment Details Security


The Wandering Leaf is a safe and secure online shopping website powered by Shopify.  We use Shopify's SSL (Secure Socket Layer) encryption to ensure that your credit card and account details remain secure. External payment gateways that we use (etc PayPal) are internationally renowned companies for secure payments.

Orders 

For The Wandering Leaf to process your order, we need some information from you during the checkout process. e.g. name, contact details, billing address, delivery address and payment details.  For information on how we obtain, store and use your personal information please see our Privacy Policy.
Payment must be confirmed before we can deliver your order.  All orders must be placed before 5pm for delivery during the next business day.  Orders can be pre arranged for a future date up to two weeks in advance.  To do this please let us know what date you would like the gift delivered in the notes section at checkout. 

Delivery

Our delivery hours are between 9am and 5.30pm Monday to Sunday for business and residential addresses. Please note we are not able to guarantee delivery at a specific time of day.  If no one is available to receive the order we will do our best to leave your delivery in a safe place and notify you via SMS that the order has been delivered.  If a redelivery is required, we will need to charge a redelivery fee.

Warranties, refunds, and cancellations

We accept cancelations if they are made prior to delivering, so please contact us as soon as possible so we can organise the cancelation or change of gift.  We are unable to offer a refund if the incorrect delivery information is given to us. It is the sender's responsibility to make sure they provide us with detailed and accurate delivery instructions. All attempts will be made to contact the sender to find a solution but failing that a re-delivery fee will be charged.

For advance orders, any cancellations must be made 24 hours in advance. Cancellations can be made by emailing us at tia@thewanderingleaf.com.au

Please keep in mind that all living plants are perishable and will react to their immediate indoor or outdoor environment and any external weather conditions.  With all plant deliveries we provide easy to follow care instructions which if followed correctly helps the plants health and growth.  We hand select stock that is healthy and well established to give the plant the best chance of survival during the change of environment.  Due to the perishable nature of plants we cannot accept refunds or exchanges due to change of mind.  

If you are not completely happy with our services please contact us so we can rectify any errors that may have occurred.  We are here to help and want to share the joy indoor plants bring. 

All copyright, trademarks and other intellectual property is owned by The Wandering Leaf.

The Wandering Leaf

ABN: 45677459231